Return Policy
Return Policy
If you would like to return an item, please notify us within 14 days from your order date to customercare@floof.ae or call us on 800-35663 and state the order number and product you would like to return with the reason for return. If eligible, we will process a credit to your Floof account.
Please note that we are unable to accept returns for:
- Prescription medication
- Open food items
- Items purchased on sale
- Frozen/Chilled items
- Items damaged due to misuse.
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